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Observe.AI
Last updated: October 20, 2024
Founders: Swapnil Jain, Sharath Keshava Narayana, Akash Singh
USA | Funding: $214M (+)
Website: https://observe.ai/
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
Website: https://observe.ai/
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
