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3 books on AI for Customer service [PDF]
October 29, 2024 | 30 |
These books tell about AI chatbots, virtual assistants, natural language processing, sentiment analysis and other AI technologies that automate customer interactions and streamline support operations.
1. Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement
2023 by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika
This book provides a comprehensive exploration of how artificial intelligence (AI) can empower customer service to achieve enhanced customer engagement, elevated user experiences and increased overall satisfaction among both customers and employees. As customer demands increasingly necessitate 24/7 accessibility from service departments and market pressures drive the need for cost-effective efficiency, businesses recognize the indispensable role of AI in upholding customer contentment. Nevertheless, companies encounter formidable challenges in selecting the most suitable AI tools, optimizing their integration and achieving the right equilibrium between AI systems and human contributions. In light of these considerations, the chapters within this book capture the latest strides in AI-enhanced customer service, offering tangible real-world examples. This volume offers a global perspective on this contemporary issue, encompassing topics such as the utilization of AI to enhance customer well-being, the integration of data and technology and strategies for fostering customer engagement.
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2. AI-Powered Chatbots: Enhancing Customer Service and Sales
2021 by Mayfair Digital Agency
"AI-Powered Chatbots: Enhancing Customer Service and Sales" offers a profound exploration of artificial intelligence's role in reshaping customer interactions. Within this comprehensive manual, readers will delve into the world of AI-driven chatbots and their transformative impact on customer service and sales processes. The book elucidates how chatbots, powered by AI, are revolutionizing customer support and sales by delivering efficient, personalized and round-the-clock assistance. It delves into chatbots' capabilities in comprehending customer inquiries, resolving issues and streamlining the sales funnel, resulting in heightened customer satisfaction and improved conversion rates. Through real-world examples and actionable implementation strategies, businesses gain the necessary tools to effectively harness AI chatbots. Moreover, the book underscores the significance of striking a harmonious balance between automation and human interaction, ensuring a seamless and empathetic customer journey. As companies endeavor to remain competitive in the digital era, "AI-Powered Chatbots: Enhancing Customer Service and Sales" emerges as an essential read for unlocking AI's potential and revolutionizing customer engagement, paving the way for enduring success.
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3. AI in Marketing, Sales and Service: How Marketers without a Data Science Degree can use AI, Big Data and Bots
2018 by Peter Gentsch
The book "AI in Marketing, Sales and Service: How Marketers without a Data Science Degree can use AI, Big Data and Bots" explores the untapped potential of AI and Algorithmics in revolutionizing administrative, planning and creative processes within marketing, sales and management. Offering a user-friendly guide for evaluating the value and possibilities of AI and Algorithmics, this book effectively integrates AI technologies and methodologies with practical business scenarios on an entrepreneurial scale. Through interviews and case studies featuring pioneering businesses and visionary executives, the book demonstrates how AI can automatically identify and profile customer and market potential, optimize media planning through AI and Big Data, enhance communication efficiency between companies and consumers using (chat)bots and digital assistants, refine Customer Journeys with Algorithmics and AI and streamline market research processes for greater efficiency and intelligence. With the insight provided by Gentsch, readers can position their businesses to thrive as AI-driven enterprises, outpacing their competitors in the inevitable AI-centric future of business.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement
2023 by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika
This book provides a comprehensive exploration of how artificial intelligence (AI) can empower customer service to achieve enhanced customer engagement, elevated user experiences and increased overall satisfaction among both customers and employees. As customer demands increasingly necessitate 24/7 accessibility from service departments and market pressures drive the need for cost-effective efficiency, businesses recognize the indispensable role of AI in upholding customer contentment. Nevertheless, companies encounter formidable challenges in selecting the most suitable AI tools, optimizing their integration and achieving the right equilibrium between AI systems and human contributions. In light of these considerations, the chapters within this book capture the latest strides in AI-enhanced customer service, offering tangible real-world examples. This volume offers a global perspective on this contemporary issue, encompassing topics such as the utilization of AI to enhance customer well-being, the integration of data and technology and strategies for fostering customer engagement.
Download PDF
2. AI-Powered Chatbots: Enhancing Customer Service and Sales
2021 by Mayfair Digital Agency
"AI-Powered Chatbots: Enhancing Customer Service and Sales" offers a profound exploration of artificial intelligence's role in reshaping customer interactions. Within this comprehensive manual, readers will delve into the world of AI-driven chatbots and their transformative impact on customer service and sales processes. The book elucidates how chatbots, powered by AI, are revolutionizing customer support and sales by delivering efficient, personalized and round-the-clock assistance. It delves into chatbots' capabilities in comprehending customer inquiries, resolving issues and streamlining the sales funnel, resulting in heightened customer satisfaction and improved conversion rates. Through real-world examples and actionable implementation strategies, businesses gain the necessary tools to effectively harness AI chatbots. Moreover, the book underscores the significance of striking a harmonious balance between automation and human interaction, ensuring a seamless and empathetic customer journey. As companies endeavor to remain competitive in the digital era, "AI-Powered Chatbots: Enhancing Customer Service and Sales" emerges as an essential read for unlocking AI's potential and revolutionizing customer engagement, paving the way for enduring success.
Download PDF
3. AI in Marketing, Sales and Service: How Marketers without a Data Science Degree can use AI, Big Data and Bots
2018 by Peter Gentsch
The book "AI in Marketing, Sales and Service: How Marketers without a Data Science Degree can use AI, Big Data and Bots" explores the untapped potential of AI and Algorithmics in revolutionizing administrative, planning and creative processes within marketing, sales and management. Offering a user-friendly guide for evaluating the value and possibilities of AI and Algorithmics, this book effectively integrates AI technologies and methodologies with practical business scenarios on an entrepreneurial scale. Through interviews and case studies featuring pioneering businesses and visionary executives, the book demonstrates how AI can automatically identify and profile customer and market potential, optimize media planning through AI and Big Data, enhance communication efficiency between companies and consumers using (chat)bots and digital assistants, refine Customer Journeys with Algorithmics and AI and streamline market research processes for greater efficiency and intelligence. With the insight provided by Gentsch, readers can position their businesses to thrive as AI-driven enterprises, outpacing their competitors in the inevitable AI-centric future of business.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
