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4 books on AI for Call Centers [PDF]
October 21, 2024 | 28 |
These books tell about how artificial intelligence can enhance call center operations, personalize customer communications and reduce costs.
1. Conversational AI: Chatbots that Work
2021 by Andrew Freed
Andrew Freed explains why sourcing high-quality training data is critical for creating effective chatbots. He also describes the design principles behind AI systems that impact their conversational capabilities. Practical methodologies for testing and refining chatbots are essential for their success. It is possible to design voice assistants that can handle full call center operations. But evaluating chatbot performance requires specific metrics and user-focused feedback.
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2. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud
2021 by Lee Boonstra
Google's Dialogflow can be used to build cross-channel chatbots for web, social media and telephony while other Google Cloud tools like BigQuery and Chatbase are used for chatbot analytics and optimization. Dialogflow SDK and Google Cloud APIs can be used to build highly customizable voice platforms and chatbots that operate across different languages. But context management, intents and entities are critical in designing advanced conversational agents.
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3. The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable
2020 by Seth Earley
"The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster and More Profitable" provides a comprehensive guide to leveraging artificial intelligence and ontologies to gain a significant competitive edge in your organization. This book delves into two pivotal questions: Firstly, it explores the ways in which the future will be shaped by artificial intelligence and secondly, it outlines the strategic actions that companies must take to secure their position in this AI-driven future. Just as the advent of the internet transformed customer behavior and entire industries in the mid-90s, artificial intelligence is poised to usher in another profound revolution in how companies create and deliver value to their customers. However, despite substantial investments in AI tools and technologies, many organizations struggle to harness its full potential. The missing piece of the puzzle is understanding the essence of the business. An ontology, a comprehensive digital model encompassing all critical business information, ranging from processes and products to personnel, bridges this gap and distinguishes between the mere promise of AI and its actual realization. Business leaders seeking to ride the AI wave, rather than be left behind, will find "The AI-Powered Enterprise" indispensable. This pioneering book not only offers a sophisticated explanation of AI principles but also provides a practical framework for applying AI solutions to a wide array of business challenges, from enhancing customer experiences and optimizing business operations to streamlining product development processes.
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4. Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics
2010 by Amy Neustein
This book was written in the times when speech recognition moved from experimental technology to practical applications and mobile phones started to use voice interfaces (VUI) instead of traditional GUIs. Voice recognition became vital for environments like call centers and clinical settings and multimodal interfaces combining voice and graphical elements emerged. The book explores how speech recognition could be critical for modern human-computer interaction, especially in constrained environments.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. Conversational AI: Chatbots that Work
2021 by Andrew Freed
Andrew Freed explains why sourcing high-quality training data is critical for creating effective chatbots. He also describes the design principles behind AI systems that impact their conversational capabilities. Practical methodologies for testing and refining chatbots are essential for their success. It is possible to design voice assistants that can handle full call center operations. But evaluating chatbot performance requires specific metrics and user-focused feedback.
Download PDF
2. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud
2021 by Lee Boonstra
Google's Dialogflow can be used to build cross-channel chatbots for web, social media and telephony while other Google Cloud tools like BigQuery and Chatbase are used for chatbot analytics and optimization. Dialogflow SDK and Google Cloud APIs can be used to build highly customizable voice platforms and chatbots that operate across different languages. But context management, intents and entities are critical in designing advanced conversational agents.
Download PDF
3. The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable
2020 by Seth Earley
"The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster and More Profitable" provides a comprehensive guide to leveraging artificial intelligence and ontologies to gain a significant competitive edge in your organization. This book delves into two pivotal questions: Firstly, it explores the ways in which the future will be shaped by artificial intelligence and secondly, it outlines the strategic actions that companies must take to secure their position in this AI-driven future. Just as the advent of the internet transformed customer behavior and entire industries in the mid-90s, artificial intelligence is poised to usher in another profound revolution in how companies create and deliver value to their customers. However, despite substantial investments in AI tools and technologies, many organizations struggle to harness its full potential. The missing piece of the puzzle is understanding the essence of the business. An ontology, a comprehensive digital model encompassing all critical business information, ranging from processes and products to personnel, bridges this gap and distinguishes between the mere promise of AI and its actual realization. Business leaders seeking to ride the AI wave, rather than be left behind, will find "The AI-Powered Enterprise" indispensable. This pioneering book not only offers a sophisticated explanation of AI principles but also provides a practical framework for applying AI solutions to a wide array of business challenges, from enhancing customer experiences and optimizing business operations to streamlining product development processes.
Download PDF
4. Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics
2010 by Amy Neustein
This book was written in the times when speech recognition moved from experimental technology to practical applications and mobile phones started to use voice interfaces (VUI) instead of traditional GUIs. Voice recognition became vital for environments like call centers and clinical settings and multimodal interfaces combining voice and graphical elements emerged. The book explores how speech recognition could be critical for modern human-computer interaction, especially in constrained environments.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
